Privacy Policy

Clarity CIC Privacy Policy

CLARITY CIC takes the safeguarding your privacy and information very seriously and this policy explains how we collect, use, and dispose of your information, the conditions under which we disclose it and how we keep it secure.

Who we are

Clarity Clear Solutions for Social Purpose Organisations (CLARITY CIC) is a Community Interest Company limited by Guarantee, Registration No. 9147860, established in 2014. CLARITY CIC is an independent social enterprise which supports other organisations with a social purpose across the South West.

How do we collect information about you?

We have the following ways to collect information about you:

  • Contact us form
  • E-newsletter sign-up form
  • Client contact forms
  • Collected in person or via by CLARITY CIC staff
  • Anonymous cookie information online
  • Event or workshop forms
  • Job applications
  • Telephone enquiry
  • Email enquiry

By filling out our contact form, or e-newsletter sign up, we will collect the following data:

  • Your name
  • Your contact information; email addresses
  • Organisation name if applicable

We may collect additional information with written consent if you become a client/customer in receipt of our services. This additional information can include sensitive data:

  • Address
  • Telephone number(s)
  • Equal opportunities information
  • Health information
  • Action plans

This information is securely stored and accessed via our cloud/web-based Data Base.

How we collect your data Online

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and service. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.

How your information is used

We may use your data for the following reasons:

  • To respond to your request
  • To provide contracted services
  • Internal records: accounts / insurance documents
  • Improvement of our products/services
  • Reporting to our funders – no personal data is shared unless consented.

In addition, with your consent, we will also:

  • Send by email news, events and promotional materials that may be of interest of you if you sign up to our Clearly News Newsletter.

We review our retention periods on a regular basis, but we are legally required to hold some information to fulfil statutory obligations. We will hold your information for as long as is necessary for the relevant activity or as long as is set out in any relevant contract you hold with us.

Third party service providers

  • We will not sell or share your information to third parties for marketing purposes.
  • We may pass your information to our third party service providers, subcontractors and other associated parties for the purposes of completing tasks on our behalf.
  • When we use third party providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
  • We employ the services of other trusted parties for dealing with certain processes necessary for our operations for collating e-newsletter responses and for online payments.
  • We use secure Cloud based and accounts system for managing our customer details and service records.

Children’s Privacy

We do not seek to collect Personal Information about children in delivering our projects and services or through our website and are committed to protecting the privacy of online visitors under the age of 18.

Occasionally, if we are contracted by you to deliver services which means we retain some information about children for a short period while we are analysing data we will comply as a data processor with the information you provide as the data controller.

Children online

Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide child-friendly Internet environments.

Your rights

At any time you have the right to request and view your personal data held by CLARITY CIC. Your rights also include:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to removal of information
  • The right to restrict processing
  • The right to data portability
  • The right to object

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity.

You may instruct us at any time not to process your personal information for marketing purposes. Please contact us   or call 01363 860151 if you would like to exercise any of the above rights. We will provide a response with 28 days.

You also have the choice to unsubscribe to any direct marketing that we send you. This feature is included in all e-marketing campaigns.  If you are having problems unsubscribing please contact us. We will promptly take action to ensure you are “opted-out” from receiving further mailings. Although we will remove your name from our e-newsletter mail list as quickly as possible, please recognise that there may be a period of time after you unsubscribe during which you may still receive e-mails from us.

If you have a concern about how we have handled your information you can report this to the Information Commissioners Office (ICO).

Updating information and contact details

Please let us know if the personal information that we hold about you needs to be corrected or updated. CLARITY CIC controls its website content and information can be changed easily


Security precautions

Data security is of great importance to CLARITY CIC and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our staff or volunteers.

CLARITY CIC Data Security

CLARITY CIC is registered as a data controller with the UK Information Commissioner’s Office (ICO) our data protection registration number is ZA077315.

Online precautions

If password access is required for certain parts of the website, you are responsible for keeping this password secure and confidential.

We endeavour to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the website. We strongly advise you to have the latest cyber security on your personal computer or devices you use to access the internet.

We will inform you if a breach occurs and that we consider your data exposure to be a risk to you and your rights.


We may place and access certain Cookies on your computer. CLARITY CIC uses Cookies to improve your experience of using the Website. All Cookies used by CLARITY CIC  are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling CLARITY CIC to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

Our Website may place the following Cookies:

Type of Cookies: Analytical/performance cookies

Purpose: Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help provided by your internet browser if you are unsure about adjusting privacy settings. You can choose to enable or disable Cookies in your internet browser and delete Cookies at any time.

Links to other websites

We may provide links to other websites from our own website. We have no control over such websites and are not responsible for the content or cyber security of these websites. This Privacy Policy does not extend to your use of websites you access via links from a CLARITY CIC website. You are advised to read the privacy policy or statement of other websites prior to using them.


You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets. We would take steps to ensure your privacy rights continue to be protected.

If any competent authority finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision or part-provision will be deemed to be deleted and the validity of the other provisions of this Privacy Policy will not be affected.  Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

Changes to this Privacy Policy

CLARITY CIC reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.

You may contact CLARITY CIC by email at

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

  • Data: collectively all information that you submit to CLARITY CIC via the Website or our staff. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998 and GDPR (2018).
  • Cookies: a small text file placed on your computer by the CLARITY CIC website when you visit certain parts of the Websites and/or when you use certain features of the Websites. Details of the cookies used by both Websites are set out in the clause below (Cookies);
  • CLARITY CIC, we or us: Clarity Clear Solutions for Social Purpose Organisations (CLARITY CIC) is a Community Interest Company limited by Guarantee, Registration No. 9147860
  • UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
  • User or you: any third party that accesses the Website and is not either (i) employed by CLARITY CIC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to CLARITY CIC and accessing the Website in connection with the provision of such services; and
  • Website: and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  • In the Privacy Policy, unless the context requires a different interpretation:
  • The singular includes the plural and vice versa;
  • References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
  • A reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “Including” is understood to mean “including without limitation”;
  • Reference to any statutory provision includes any modification or amendment of it;
  • The headings and sub-headings do not form part of this Privacy Policy.


Overall responsibility for this policy lies with the CLARITY CIC Board of Directors and its implementation with the Senior Management Team.


We keep our privacy notice under regular review. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send a notification. This notice was last updated in July 2020.


This policy is reviewed every two years and updated as required.

If you have any questions about this Privacy Policy or if you wish to change how we use your information please get in touch with us at:

Address: Clarity CIC, Hillside, Poughill, Crediton EX17 4LA; 

Phone: 01363 860151;